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Does Equitable Life have a business continuity and pandemic plan?
We have a robust and well-tested business continuity plan in place and have taken the necessary steps to maintain the high level of service you have come to expect from us. Our business is near 100% digital, so the vast majority of our employees are now working remotely from home and are fully functional. Our Customer Care Centre remains open to support plan members and can be reached at 1.800.265.4556. And our Client Relationship Specialists are available for Plan Administrator questions and support.
I have an employee who is currently outside the country and has symptoms consistent with COVID-19 or has tested positive for COVID-19. What should they do?
If a plan member is currently travelling abroad and is experiencing symptoms or is hospitalized with suspicion of the coronavirus, they should contact Allianz at the numbers listed below for assistance and to confirm their coverage.